I called Charter today to see if they could help fix our internet connection, because we've had little to no signal for nearly a week. So when I get on the phone with the lady and give her my information, the first thing she says is "You're going to have to give me a moment, my computer's being slow."
I was this close to responding, "Ah, I see you also have Charter."
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Charter is incompetent in every way. I once called them up and was told that my expected wait time was three hours. That made me think: who got the "your expected wait time is two and a half hours" message and thought "alright, I'll stay on the phone."
You should have. They advertise as being faster than what was SBC DSL (now AT&T), but, from experience, have been much slower.
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